17 - 19 October, 2018 | ANZ Stadium

Viacheslav Alekseev

Head of Planning and Operational Readiness
2018 FIFA World Cup Russia™ Local Organizing Committee & 2014 Sochi Winter Olympics

10:50 AM CASE STUDY: 2018 FIFA World Cup Russia™ Case Study: A Client Orientated Approach in Operational Planning

One of the strategic goals of the organizers of the 2018 FIFA World Cup Russia was to provide a clientoriented approach in operational planning as the way to provide the best client experience. Viacheslav will speak about how this goal was transformed into operational planning documents:

  • Initial definition of structure FWC’s client groups
  • Exploring the basic planning documentation- Client Plans and Service Level Agreements
  • Accounting structure of FWC client groups in operational plans (functional and stadiums)

Check out the incredible speaker line-up to see who will be joining Viacheslav.

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